Refund and Returns Policy
Our Guarantee
We want you to be completely satisfied with your purchase from Artisanalwardrobe.com. If you are not happy with your order, we are here to help.
Returns
- Eligibility: Items must be returned within 30 days of purchase, unused and in their original condition, with all tags and original packaging.
- Process: To initiate a return, contact us at artisanalwardrobe@iubridge.com with your order details. We will provide you with return instructions, including a return authorization number.
- Refunds: Once your return is received and inspected, we will process your refund. You will be notified via email. Refunds will be issued to the original payment method within 7-10 business days.
- Non-Returnable Items: Certain items are non-returnable, such as final sale items, gift cards, and intimate apparel for hygiene reasons.
Exchanges
If you need a different size or item, please return the original item and place a new order. This ensures that you receive the correct item as quickly as possible.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method for your return.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Contact Us
For any questions regarding returns or refunds, please contact us at artisanalwardrobe@iubridge.com or call +1 562 023 5905.